Refund & Return Policy

AR3S LLC wants you to be satisfied with your purchase. This policy applies to purchases from ar3s.ai and our store in Puerto Rico.

Return window

Most consumer electronics, computers, laptops, tablets, monitors, accessories, and related items may be returned or exchanged within 14 calendar days from the date of purchase (or delivery for online/phone orders). The 14-day period applies to both opened and unopened items unless otherwise noted below.

Condition required

Items must be in resalable condition. Original packaging (if applicable), all accessories, manuals, cables, software, registration cards, and included items must be returned intact and undamaged. Proof of purchase (receipt, order confirmation, or packing slip) is required.

Who pays return shipping

For online purchases, items must be shipped back (or returned in-store) with tracking if requested. Return shipping costs are paid by the customer unless the item is defective or the return is due to our error, in which case we cover return shipping.

Restocking fees

A restocking fee of up to 15% may apply for opened/used electronics returned in resalable condition. There is no restocking fee for unopened items in original packaging or for defective items / our error.

Refund processing

We do not issue cash refunds. All eligible returns receive store credit issued to the original purchaser, usable in-store or online. Store credit is processed after we receive and inspect the item (typically 3–10 business days). Store credit does not expire. Original outbound shipping fees are non-refundable unless the return is due to our error or a defective product.

How to start a return

In-store: bring the item and receipt to our Guaynabo, Puerto Rico store. Online: contact customer service for a return authorization (RMA).

Phone: 787-979-3228
Email: sales@ar3s.ai / websupport@ar3s.ai